Effective Date: November 2025
At Decor by Aimer, customer satisfaction is our top priority. However, please note our policy is strictly no refunds — exchanges only.
Exchanges
- Items can be exchanged within 7 days of purchase.
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Exchanges depend on product availability.
Non-Exchangeable Items
- Discounted or sale items
- Customised or special-order furniture
Process
To request an exchange, contact us at +254 722 704526 or visit our store at The Nord Mall, Ruiru Town.
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